Terms & Conditions

These Terms were last updated on: 8 July 2026

1. Introduction

Welcome to Diara.

These Terms and Conditions ("Terms") govern your access to and use of the Diara / Ronagen / CU website, products and related services. The website is owned and operated by Diara Care Private Limited ("Diara", "Company", "we", "our", or "us").

By accessing, browsing, creating an account, placing an order or otherwise using our website, you acknowledge that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy and any other policies published on the website from time to time.

If you do not agree with any part of these Terms, please discontinue the use of the website immediately.

These Terms constitute a legally binding agreement between you and Diara.

Diara reserves the right to update, modify or revise these Terms at any time. Any changes will become effective upon being published on the website unless otherwise specified. Your continued use of the website after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Eligibility to Use the Website

By using this website, you represent and warrant that:

You are legally capable of entering into a binding contract under applicable laws of India.
You are at least 18 years of age, or you are accessing and using the website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
All information provided by you is accurate, complete and current.
You will use the website only for lawful purposes.

We reserve the right to refuse access to the website, suspend user accounts, refuse service or cancel orders if we reasonably believe that these Terms or applicable laws have been violated.

3. Applicability of These Terms

These Terms apply to all visitors, registered users and customers who access, browse or use the website or purchase products through it.

Your use of certain features, promotional offers or services may also be subject to additional terms, policies or guidelines published on the website from time to time. In the event of any inconsistency between these Terms and any specific policy, the provisions of the relevant policy shall prevail to the extent of such inconsistency.

4. User Accounts and Registration

You may browse the website without creating an account. However, certain features, including placing orders, tracking purchases, saving delivery addresses and accessing your order history, may require you to create an account.

By registering an account, you agree to:

provide true, accurate, current and complete information;
promptly update your account information whenever necessary;
maintain the confidentiality of your login credentials; and
accept responsibility for all activities carried out through your account.

You are responsible for maintaining the security of your account and password. Diara shall not be liable for any loss or damage arising from unauthorized access resulting from your failure to safeguard your account credentials.

If you become aware of any unauthorized use of your account or any security breach, you must notify us immediately at support@diara.care

You may not create an account using false information, impersonate another individual or entity, or create an account on behalf of another person without their authorization.

If you are registering or placing an order on behalf of a company or any other legal entity, you represent that you are duly authorized to act on its behalf and bind such entity to these Terms.

Diara reserves the right to suspend, restrict or terminate any account, or refuse service, if we reasonably believe that any information provided is inaccurate, misleading or fraudulent, or if these Terms or applicable laws have been violated.

5. User Responsibilities and Prohibited Activities

You agree to use the website only for lawful purposes and in accordance with these Terms.

While using the website, you agree not to:

violate any applicable law, regulation or third-party rights;
use the website for any fraudulent, unlawful or unauthorized purpose;
interfere with or disrupt the operation, security or functionality of the website;
attempt to gain unauthorized access to any part of the website, servers or connected networks;
introduce viruses, malware or any other harmful software or code;
copy, reproduce, modify, distribute or commercially exploit any content available on the website without our prior written consent;
use automated tools, bots, spiders, scrapers or similar technologies to access or extract data from the website without authorization;
upload, transmit or publish any material that is unlawful, defamatory, abusive, obscene, misleading, offensive or infringes the rights of any third party;
impersonate any individual, business or organization or misrepresent your affiliation with any person or entity; or
engage in any activity that may damage the reputation, goodwill or legitimate interests of Diara.

Diara reserves the right to investigate suspected misuse of the website and may suspend or terminate your access, cancel orders or take any other action permitted under applicable law where necessary.

6. Products and Product Information

We strive to ensure that all product descriptions, specifications, images, pricing and other information displayed on the website are accurate and up to date. However, occasional errors, inaccuracies or omissions may occur.

Product images are provided for illustrative purposes only. Actual colours, packaging and appearance may vary slightly due to manufacturing updates, batch variations or differences in screen displays.

Diara reserves the right to modify, discontinue or update any product, packaging, ingredient information, pricing or availability at any time without prior notice.

Unless otherwise specified, all products available on the website are intended for personal use only and may not be purchased for unauthorized resale or commercial distribution.

Our products should always be used strictly in accordance with the directions provided on the product packaging. Individual results may vary depending on skin type, lifestyle, environmental conditions and other personal factors.

If you have sensitive skin, allergies or any pre-existing skin condition, we recommend performing a patch test before first use and consulting a qualified dermatologist or healthcare professional where appropriate. Any skincare advice, recommendations or information provided on the website is intended for general informational purposes only and should not be considered medical advice or a substitute for professional consultation.

While we endeavour to provide accurate product information, Diara does not warrant that all descriptions, images or other content on the website will always be complete, current or error-free.

7. Orders

By placing an order on the website, you are making an offer to purchase the selected product(s) subject to these Terms.

Upon placing an order, you will receive an acknowledgement confirming that your order has been received. Such acknowledgement does not constitute acceptance of your order. An order shall be deemed accepted only when it has been processed and dispatched by Diara.

All orders are subject to product availability, successful payment authorization (where applicable), and verification of the information provided by you.

Diara reserves the right, at its sole discretion, to refuse, limit or cancel any order, including but not limited to cases where:

the product is unavailable or out of stock;
pricing, product description or other information has been displayed incorrectly due to a technical or human error;
payment cannot be successfully processed or verified;
the order appears to be fraudulent, unauthorized or in violation of these Terms;
the order is placed for unauthorized resale or commercial distribution; or
we are unable to fulfil the order due to circumstances beyond our reasonable control.

In the event that an order is cancelled after payment has been successfully received, any eligible refund shall be processed in accordance with our Cancellation Policy and applicable law.

You are responsible for ensuring that all billing, shipping and contact information provided while placing an order is accurate and complete. Diara shall not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by you.

8. Pricing

All prices displayed on the website are listed in Indian Rupees (INR/₹) unless otherwise specified.

Prices displayed on the website are subject to change without prior notice. Such changes shall not affect orders that have already been accepted by Diara.

While we endeavour to ensure accurate pricing at all times, inadvertent errors may occasionally occur. In the event of a pricing error, Diara reserves the right to cancel the affected order prior to dispatch. If payment has already been received, the amount paid shall be refunded in accordance with the applicable refund process.

Applicable taxes, shipping charges and other charges, if any, will be displayed during the checkout process before you complete your purchase.

9. Payment

Diara accepts payments through the payment methods made available on the website from time to time, which may include credit cards, debit cards, UPI, net banking, wallets, Cash on Delivery (where available) and other authorised payment service providers.

By placing an order, you represent and warrant that you are authorised to use the selected payment method and that all payment information provided is accurate and complete.

All online payments are processed through secure third-party payment gateways. Diara does not collect or store your complete payment card details and shall not be liable for any delay, failure or interruption caused by payment service providers, banks or financial institutions.

Orders will be processed only after successful payment confirmation, except where Cash on Delivery is offered and selected.

Diara reserves the right to refuse or cancel any order if payment cannot be authorised, is suspected to be fraudulent, or fails to comply with applicable laws or these Terms.

10. Shipping and Delivery

Diara ships products in accordance with the Shipping Policy available on the website, which forms an integral part of these Terms.

Estimated delivery timelines provided on the website are indicative and may vary depending on the delivery location, courier partner availability, weather conditions, public holidays or other circumstances beyond our reasonable control.

While we make every reasonable effort to ensure timely dispatch and delivery of orders, Diara shall not be liable for delays caused by third-party logistics partners or events beyond our control.

Risk in the products shall pass to you upon successful delivery at the address provided during checkout. It is your responsibility to ensure that the delivery details provided are accurate and complete.

11. Cancellation, Returns and Refunds

Orders may be cancelled, returned or refunded only in accordance with Diara's Cancellation Policy and Return & Refund Policy available on the website.

Customers are advised to carefully review these policies before placing an order, as they contain important information regarding eligibility, timelines, conditions and the process applicable to cancellations, returns, replacements and refunds.

Diara reserves the right to reject any cancellation, return or refund request that does not satisfy the conditions specified in the applicable policy.

12. Intellectual Property

All content available on the website, including but not limited to text, product descriptions, photographs, graphics, logos, icons, videos, illustrations, designs, software, trademarks, trade names and other materials ("Content"), is owned by or licensed to Diara and is protected under applicable intellectual property laws.

Nothing contained on the website shall be construed as granting any licence or right to use any intellectual property belonging to Diara without our prior written consent.

You may access and use the website solely for your personal, lawful and non-commercial purposes. Except as expressly permitted by law, you shall not copy, reproduce, modify, distribute, publish, transmit, display, create derivative works from, reverse engineer, sell or commercially exploit any part of the website or its Content without our prior written permission.

Any unauthorised use of the website or its Content may result in suspension of access and may give rise to appropriate legal action.

13. Reviews, Feedback and User Content

We welcome your reviews, feedback, suggestions and other submissions relating to our products or services.

By submitting any review, photograph, testimonial, comment or other content through the website or any platform operated by Diara, you represent that such content is accurate, lawful and does not infringe the rights of any third party.

You agree not to submit any content that is false, misleading, defamatory, abusive, obscene, unlawful, discriminatory, offensive or otherwise objectionable.

By submitting such content, you grant Diara a non-exclusive, worldwide, royalty-free, perpetual and transferable licence to use, reproduce, publish, modify, adapt, translate, distribute and display such content for promotional, marketing or business purposes, without any further notice or compensation to you.

Diara reserves the right, but not the obligation, to monitor, edit, refuse or remove any user-generated content that, in our sole opinion, violates these Terms or applicable law.

14. Privacy

Your privacy is important to us. Any personal information collected through the website will be handled in accordance with our Privacy Policy, which forms an integral part of these Terms.

By accessing or using the website, you consent to the collection, use, storage and processing of your information as described in our Privacy Policy.

15. Third-Party Links and Services

The website may contain links to third-party websites, platforms or services for your convenience, including payment gateways, logistics partners and social media platforms.

These third-party websites operate independently of Diara and are governed by their own terms, conditions and privacy policies. Diara does not control, endorse or assume responsibility for the content, practices, products or services offered by such third parties.

Your interactions with any third-party website or service are solely between you and the respective third party.

16. Disclaimer

The website, its content, products and services are provided on an "as is" and "as available" basis, without any express or implied warranties except as required under applicable law.

While Diara makes reasonable efforts to ensure that the information available on the website is accurate and up to date, we do not warrant that the website will always be uninterrupted, secure, error-free or free from viruses or other harmful components.

Product descriptions, ingredient lists, usage recommendations and other information provided on the website are intended for general informational purposes only and should not be construed as medical advice, diagnosis or treatment. Customers should consult a qualified healthcare professional for medical concerns or before using any product if they have an existing skin condition, allergy or medical concern.

We strive to display our products as accurately as possible. However, actual product colours, appearance and packaging may vary slightly due to screen settings, photography, manufacturing updates or batch variations. Product packaging, labels and ingredient lists may also be revised from time to time without prior notice, provided such changes comply with applicable laws.

Our skincare & haircare products are formulated using carefully selected ingredients; however, individual skin & scalp types and sensitivities vary. Results may differ from person to person and Diara does not guarantee any specific outcome from the use of its products.

Customers are advised to carefully read the product label and directions for use before application and to perform a patch test before first use, particularly if they have sensitive skin, known allergies or a history of adverse skin reactions.

Diara shall not be liable for adverse reactions arising from the misuse of products, failure to follow usage instructions, use contrary to the intended purpose of the product, or pre-existing allergies, sensitivities or medical conditions. If irritation or discomfort occurs, discontinue use immediately and consult a qualified healthcare professional.

To the fullest extent permitted under applicable law, Diara disclaims liability for any interruption of the website, technical failures, delays, unauthorized access, data loss or other events beyond its reasonable control.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Diara, its directors, officers, employees, affiliates and representatives shall not be liable for any indirect, incidental, consequential, special or punitive damages arising out of or in connection with your access to, inability to access, or use of the website or any products purchased through it.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law.

Subject to the foregoing, Diara's aggregate liability arising out of any claim relating to the website, products or these Terms shall not exceed the amount actually paid by you for the product giving rise to such claim.

18. Indemnity

You agree to indemnify, defend and hold harmless Diara, its directors, officers, employees, affiliates, licensors and service providers from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or relating to:

your breach of these Terms;
your misuse of the website;
your violation of any applicable law; or
your infringement of the rights of any third party.

This obligation shall survive the termination of your use of the website.

19. Suspension and Termination

Diara reserves the right, at its sole discretion, to suspend, restrict or terminate your access to the website or your user account, without prior notice, if we reasonably believe that you have violated these Terms, applicable laws, or engaged in any activity that may harm Diara, its customers or the operation of the website.

Termination or suspension shall not affect any rights, obligations or liabilities that have accrued prior to such termination.

20. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute, claim or controversy arising out of or relating to these Terms or your use of the website shall, as far as possible, be resolved amicably through mutual discussions.

If such dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.

21. Grievance Redressal

In accordance with applicable laws, including the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are provided below:

Grievance Officer: Deeksha Pahwa

Company: Diara Care Private Limited

Email: support@diara.care

The Grievance Officer shall address complaints and grievances in accordance with applicable law.

22. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy and any other policies published on the website, constitute the entire agreement between you and Diara relating to your use of the website.

Severability: If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Waiver: Any failure or delay by Diara in exercising any right or remedy under these Terms shall not constitute a waiver of such right or remedy.

Force Majeure: Diara shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, acts of government, war, strikes, epidemics, pandemics, power failures or disruptions in transportation or communication networks.

23. Contact Us

If you have any questions regarding these Terms or require assistance, you may contact us at:

Diara