Cancellation Policy

1. Introduction

This Cancellation Policy governs the cancellation of orders placed through the Diara / Ronagen / CU website. By placing an order on our website, you acknowledge that you have read, understood and agreed to this Cancellation Policy, along with our Terms & Conditions, Privacy Policy, Shipping Policy and Return & Refund Policy.

2. Order Cancellation by Customers

Customers may request cancellation of an order only before it has been processed for dispatch.

Cancellation requests may be submitted by contacting our customer support team at support@diara.care as soon as possible after placing the order. While Diara will make reasonable efforts to process cancellation requests promptly, cancellation cannot be guaranteed once the order has entered the processing or dispatch stage.

If the order has already been dispatched, it cannot be cancelled and will be governed by the Return & Refund Policy, where applicable.

3. Cancellation by Diara

Diara reserves the right to cancel any order, in whole or in part, at its sole discretion, including but not limited to the following circumstances:

The product is unavailable or out of stock.
Incorrect pricing or product information has been displayed due to a technical or human error.
The payment could not be successfully authorised or verified.
The order is suspected to be fraudulent or in violation of applicable laws or these Terms & Conditions.
Delivery cannot be completed due to incorrect, incomplete or unverifiable customer information.
Any other circumstance beyond Diara's reasonable control that prevents fulfilment of the order.

Where possible, customers will be informed of such cancellation using the contact details provided at the time of placing the order.

4. Refunds for Cancelled Orders

Where a cancellation request is successfully processed before dispatch, or where Diara cancels an order, any eligible refund shall be initiated within 3–5 business days.

For prepaid orders, refunds will be credited to the original payment method used at the time of purchase.
For Cash on Delivery (COD) orders, no refund shall be applicable if payment has not been collected.

The time taken for the refunded amount to reflect in the customer's account may vary depending on the respective bank, card issuer or payment service provider.

5. Modification of Orders

Once an order has been placed, Diara cannot guarantee modifications to the products ordered, quantities, delivery address or payment method.

Customers requiring any changes are requested to contact customer support immediately. Any modifications shall be subject to the status of order processing and shall be accepted solely at Diara's discretion.