Shipping Policy

These Terms were last updated on: 8 July 2026

1. Introduction

This Shipping Policy outlines the terms governing the processing, dispatch and delivery of orders placed through the Diara website. By placing an order with us, you agree to the terms set out in this Shipping Policy, which should be read together with our Terms & Conditions, Return & Refund Policy and Cancellation Policy.

Currently, Diara delivers products only within India.

2. Order Processing

Orders are processed within 24 - 48 hours of successful order confirmation and payment, excluding Sundays, public holidays and any unforeseen operational disruptions.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation along with the tracking details, wherever applicable.

3. Shipping Charges

Diara offers free standard shipping on all prepaid orders with a minimum order value of ₹_____ and above.

For prepaid orders below the applicable minimum order value, applicable shipping charges will be calculated and displayed at the time of checkout before payment is completed.

From time to time, Diara may offer promotional shipping benefits, including free shipping or discounted shipping charges, subject to specific terms and eligibility criteria.

Diara reserves the right to revise shipping charges, minimum order value requirements and promotional shipping offers at any time without prior notice.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available for select serviceable locations across India.

A convenience fee of ₹_____ shall be applicable on all COD orders and will be reflected at the time of checkout.

Please note that COD orders may be subject to additional verification prior to dispatch. As a result, the processing and delivery timelines for such orders may be slightly longer than those for prepaid orders.

Diara reserves the right to enable, restrict or discontinue the COD payment option for certain PIN codes, order values, repeat order refusals or any other operational or security reasons, at its sole discretion.

5. Delivery Timelines

Estimated delivery timelines are as follows:

3-5 business days for serviceable locations supported by our fulfilment network.
5-7 business days for other serviceable locations across India.

Please note that these timelines are indicative and may vary depending on the delivery location, courier partner, weather conditions, public holidays, festivals or other unforeseen circumstances beyond our reasonable control.

While we strive to deliver your order within the estimated timeframe, delivery dates are not guaranteed.

6. Delivery Partners

Orders are shipped through our authorised third-party logistics and courier partners.

Once your order has been dispatched, tracking details will be shared via email, SMS and/or WhatsApp (where applicable), allowing you to monitor the status of your shipment.

7. Incorrect Address and Failed Delivery Attempts

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

If an incorrect, incomplete or invalid shipping address or contact number is provided, Diara shall not be responsible for delays, failed deliveries or additional shipping costs arising from such errors.

Where an order is returned to us due to an incorrect address, refusal to accept delivery or repeated unsuccessful delivery attempts by the courier partner, any applicable re-shipping charges shall be borne by the customer.

8. Delays in Delivery

While we make every effort to ensure timely delivery, certain circumstances may result in delays, including but not limited to:

Adverse weather conditions
Natural disasters
Public holidays or festive demand
Transport disruptions
Government restrictions
Operational issues affecting courier partners
Events beyond Diara's reasonable control

Diara shall not be liable for delays caused by such circumstances. However, our customer support team will make reasonable efforts to assist you in tracking and resolving delivery-related concerns.

9. Damaged or Tampered Packages

We recommend inspecting your order immediately upon delivery. While minor damage to the outer packaging may occasionally occur during transit, this does not necessarily indicate that the product inside has been affected.

All Diara products are dispatched with a security seal. If you receive a product with a broken, missing or tampered security seal, or if you believe the product has been tampered with in any manner, please do not use the product and contact our customer support team at support@diara.care within 72 hours of delivery.

Customers are strongly advised to record an uninterrupted unboxing video at the time of opening their package. Such videos help us verify claims relating to damaged, tampered, missing or incorrect products and facilitate quicker resolution.

Diara may request an unboxing video, along with photographs of the outer packaging, shipping label, product and security seal, while reviewing such claims. Failure to provide reasonable supporting evidence may affect our ability to process the request.

Any claims relating to damaged, defective, tampered or incorrect products will be reviewed and processed in accordance with our Return & Refund Policy.